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1. Classes operate on a term basis. 
2. All families are required to enter into a direct debit agreement - you can still pay your fees upfront as per usual if you prefer and you will not be debited.
3. Fees are paid by the term and are due in full by the Friday before the first week of each term unless other arrangements have been made with management via a direct debit agreement.
4. Payments can be made by cash, direct debit or through your family account in the App or the portal using your Family ID. Please see your statement or the parent portal for these details.
5. Failure to pay your fees by the due date (without a direct debit agreement in place) will result in your enrolment being cancelled.
6. A $10 late fee will be applied to your account each time you are required to be contacted about non- payment.

1. A once off $30 per child, non-refundable amount is required to secure placement at Perfect Streamlines All Seasons Swim School.
2. Your enrolment fee is added to your first invoice and covers - a 10–15-minute individual assessment (if required) to make sure that your child is placed in a class suitable to their abilities, needs, personality and confidence level; enrolment in a permanent class; ongoing assessments if required; and priority on our wait lists.

*Please note that fee is separate to the fees that are charged by term

1. Learn to Swim 2-4 children (depending on abilities) per class for maximum practice time. 
2. Stroke Correction is maximum 6 students.
3. Water Babies is maximum 8 students (plus a parent/carer in the water)
4. Stroke Development & Mini Squads are maximum of 10 students

1. Yes, although not guaranteed as they are subject to availability*. 
2. Makeup lessons will ONLY be given in the event of illness where we are notified of the absence prior to start of lessons for that day.
3. Term fees must still be paid.
4. You must follow up using the Request A Makeup form available on the Parent Portal of SimplyPortal App.
5. Makeup lessons are a substitute class that will take place at a different time to your weekly class.
6. A makeup is only offered once we have been notified of their cancellation and a position has been found to allow the substitute class to take place.
7. A makeup lesson cannot be cancelled or rescheduled after the booking has been made, in doing so the lesson will be forfeited.
8. Customers must be enrolled into our program and be financial to book a makeup lesson.
9. If you leave the program all makeup lessons owing will be forfeited.  No exceptions will be accepted.

Please Note:  

• We can not promise makeups if there is no availability.
• Makeup lessons do not carry over to the next term. 
• Makeup lessons can not be exchanged for cash refunds or credits towards fees

*subject to change at any time

1. Yes, Private lessons are available although spots are limited.

1. There is no re-enrolment. Once your position is secured its yours unless we are notified in writing otherwise, or we are unable to continue to offer you the lesson spot due to qualified teacher availability. We do this in good faith to you so it would be appreciated if you could show us the same respect and advise us as soon as possible if you know that your child/ren are not going to return the following term.
2. We will do our best to keep everything the same unless otherwise advised by you. 

We assess weekly. When your child is ready to move up we will make adjustment to their level through the family account. 

IF IN DOUBT, LEAVE THEM OUT!!

1. Please consider your child's health as a priority.
2. Students that are unwell do not learn and infect others, including our teachers which results in other children missing their lessons!!!.
3. Students that are unwell are not permitted to participate in lessons.
4. Perfect Streamlines All Seasons Swim School reserves the right to remove a student if the teacher/coach believes the student is unwell.
5. Students should not return to lessons until symptoms have been clear for 7 days.
6. If your child is unwell please let us know and keep them at home - organise makeup lessons for them when they are well again.

1. Our water is set between 30c - 32c year round

1. Children need to be at least six (6) months of age when they start water familiarisation classes so that they have built up a little bit of immunity, have started immunisation and are at an age that you can feel value in paying for lessons.
2. Your commitment being in the water with them is the decider for when you start them and starting them at six (6) months means 2.5 years of beautiful bonding, learning time. If you love the water then GO FOR IT!
3. Remember that you are also able to start conditioning skills in the bath at home right from their first bath so that they can begin to be ready for lessons regardless of age at start time.

Classes at Perfect Streamlines All Seasons Swim School are determined on your child's ability, NOT their age. We want all children to enjoy their water experience so we work with your child's abilities in mind.

1. Lessons times/days are available to be viewed through the family account once registration is completed.
2. When you are enrolled you will also have access to Your Account via our parent Portal and the SimplyPortal App 
3. You will need to register for this with your own email as supplied to us and make your own password. Your account has all your children’s class days & times, family account balance, important dates & info and ability to notify of an absence.

1. We are a Swim Australia Swim School & Australian Swim Schools Association recognised swim centre.
2. ALL teachers are Swim Australia &/or Austswim qualified and MUST keep their qualifications up to date with regular training courses to retain their qualifications.
3. All coaches are members of the Australian Swim Coaches and Teachers Association (ASCTA).
4. ALL teachers are up to date Level 2 First Aid & CPR trained & hold current WWCC.
5. All staff have undertaken the Swimming Australia Safe Sport Course.
6. All staff are fully COVID vaccinated.
7. Our lessons include water safety and survival instruction.

Perfect Streamlines All Seasons Swim School has a compulsory Nappies on Policy for any swimmers under the age of 3 or any swimmer that is not fully toilet trained with full control of their bowels.

Most activities that children attend involve a uniform that works for the activity that they are participating in. 

The uniform for Perfect Streamlines All Seasons Swim School which swimmers should always come to lessons in includes:

1. Proper swimwear attire - without a proper swimsuit, swimmers will be unable to enter the pool.
2. All children under the age of 3 years, or all children over 3 years that are not fully toilet trained, must be double layered in a disposable swimmers nappy and a "happy nappy" which is fitted around the waist and the legs. This is mandatory and ensures that our pool water quality remains at the high standard our customers are used to. To help with us with this policy your enrolment fee includes an approved “Happy Nappy” (water babies only).
3. Towel.
4. Googles (excluding water babies).
5. Swimming Cap (excluding water babies under 2).
6. Kit Bags (flippers, pull buoy, paddles, snorkels, kickboard, band) - squad swimmers only

We do not use floatation aids such as bubbles or armbands in our lessons. While these devices may provide increased independence for the wearer in the short term, they are not conducive to teaching swimming in the longer term. Floatation aids tend to place the wearer in a vertical body position which makes it difficult to teach the fundamental skills required when learning to swim; submersion, a streamlined body position, and propulsion.

However, a small selection of kickboards, noodles and toys may be used.

Remember that in all cases, floatation aids are not a substitute for proper and careful supervision.

1. Goggles are a vital teaching aid at various stages of the learning process. They allow the child good vision and comfort underwater.  
2. It is great for children to have their own when it is time to use them regularly. 
3. Goggles are required when they begin learning freestyle but can be used earlier to allow the swimmer to get used to them. 
4. We encourage some time without googles in lessons to avoid dependency, however these times will be programmed into our lesson structure.  
5. Quality goggles are available for purchase from reception. 

Perfect Streamlines All Seasons Swim School has a compulsory Caps on Policy for any swimmers over 2 years old.

1. This allows more hygienic water conditions and better swimming experience for students.
2. Caps allow better concentration whilst swimming because it keeps hair out of the eyes and mouth. 
3. Caps allow goggles to go on more easily and stops goggles from sliding down the head or pulling/tangling hair.
4. Caps keeps some water out of ears. For those prone to earaches, we recommend ear putty as well. 
5. Caps keep heads warmer in winter. 
6. Caps keeps hair, dirt, and oils out of the pool and stops headlice spreading. 
7. To help with us with this policy your enrolment fee includes a quality silicon Perfect Streamlines All Seasons Swim School swimming cap (excluding water babies). 
8. Additional caps are available for purchase from reception. 

1. When putting caps on, get your child to hold one side on the top of the forehead, then slowly stretch the cap over the head.
2. After your child’s lesson pat the cap, dry inside and out with your towel store in their swimming bag.
3. DO NOT place caps scrunched & wet in bags, in washing machines, dryers, on window sills or over taps this causes stretching, sticking and holes. 
4. Be careful not to over stretch, go too fast or stick fingers/nails or hair pins through the cap.

Swimming lessons are often seen as a seasonal activity, however there are many good reasons to make swimming a priority and continue with lessons all year. Many parents initially enrol their children in lessons out of concern for water safety. Swimming lessons are a crucial link in the "Layers of Protection" against drowning. The risk of accidents doesn't go away in the cooler parts of the year, so neither should the lessons!

Another reason to continue with lessons is to learn to new skills and reinforce existing ones. This is particularly important with younger children whose long term skill development and muscle memory is just beginning to develop. Physical activities like swimming are also an important part of a child's development across a range of areas including fine and gross motor skills, self confidence and coordination. Swimming lessons offer a unique combination of social and physical interactions with the teacher, their classmates and the aquatic environment.

Keep in mind that the pool at Perfect Streamlines All Seasons Swim School is maintained at a consistent temperature, ensuring that swimming can be a comfortable and beneficial activity throughout the year.

It is perfectly fine to swim in winter. Our water is very warm so it may fell cold when children get out of the pool initially. Our centre is heated.

To help keep the kids warm, make sure that they:

1. Have their cap on in the pool
2. Dress in warm clothes or a dressing gown to go home (wearing your wet swimmers under a towel or your clothes is NOT recommended)
3. Have a beanie ready for their heads and socks for their feet

1. If your child has an unexpected or unplanned medical condition/illness, such as a broken limb or unexpected surgery, Perfect Streamlines All Seasons Swim School Pty Ltd will credit the balance of missed lessons to the holiday program or the next term only. 
2. No cash refunds are available. 
3. A valid medical certificate is required to be supplied to receive the credits. 

1. Perfect Streamlines All Seasons Swim School term dates align with the NSW Public School term dates.
2. Perfect Streamlines All Seasons Swim School is closed on Public Holidays. 
3. Perfect Streamlines All Seasons Swim School does not charge for Public Holidays therefore you do not have to do a make-up lesson.  

We understand that life happens, and priorities of children and families change so if you do not wish for your child to be enrolled any longer, please let us know (in writing) as soon as possible.

1. Notification must be in writing and emailed to – hello@perfectstreamlinesallseasonsswim school.com and should include day, time, child's name date when leaving and reason for leaving.
2. All outstanding fees MUST be paid prior to leaving.
3. There are no refunds under any circumstance if you choose to cancel during a term. Depending on the situation, we may be able to transfer the fees to the next term however this is subject to management discretion.